Example of what a great company does when disaster strikes. Be upfront with your customers and keep them informed. Having a great reputation and excelling in customer service is a plus and shows when your customers understand when things happen.
We understand some of our members are experiencing intermittent problems accessing their accounts on .com and mobile. We are also experiencing some technical issues with our phone system. We are aggressively working to resolve these issues. We really appreciate your patience and are sorry for the inconvenience.