UPDATED: May 15, 2018
Information Collection and Use
We collect information about those who visit our site or use our services that could be used to identify a particular individual. This information includes contact information (including name, address, telephone number, and email address), and may include credit card numbers, government identification numbers, or other financial information. In addition, we collect other information you provide on our site or via mobile applications, email, telephone or other communications with our customer service department.
We also collect information from you automatically through your use of our websites and services, and we collect information that you provide or submit when you use our services or contact us directly. For example, our websites and mobile applications use forms to collect contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number, government identification number, or other financial information. We use this information to create an account for you.
We receive and store any information you enter on our websites or mobile applications, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.
We do not knowingly collect information from children under the age of 13.
We use your information to contact you regarding functionality changes to our products, our websites and mobile applications, new HTDNET services, and special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Updating Your Information” section below on how to change your preferences.
We may also use information about you to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.
Certain services offered may allow you to import contacts by uploading a file or copying and pasting from a spreadsheet to add to your account. We will only use this information for your legitimate business purpose of importing the contacts as directed by you. When you provide us with information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with information about you and you would like to request that it be removed from our database, please contact us at [email protected].
Within our websites and mobile applications we and our partners, affiliates, and/or analytics or service providers use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the websites and mobile applications, track users’ movements around the websites and mobile applications, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.
In addition to information that you provide to us, as is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this information gathered about you from our websites or mobile applications to help personalize search results, to diagnose problems with our server, and to administer our websites and mobile applications. We also gather broad demographic information from this data to help us improve our websites and mobile applications and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
We also use tracking technologies such as: CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added). Our mobile applications automatically collect the device’s operating system, phone model, app version, and device ID, and customer number. We report this data back to our HTDNET web services. These results are not shared with any third parties and are used solely for deciding when to retire SDKs/OS versions and to identify characteristics of major users so that we may optimize our applications and services for those user types.
With your express consent, we may access and track location data from your mobile device in order to personalize results such as user favorite domain name selections. We do not tie any personally identifiable information about you to any of the location tracking technologies that we use, and we do not track location data when our mobile applications are not in use. You may withdraw your consent for us to use location data at any time by turning off the location services setting on your device.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile applications.
Any information you send to us may be stored and used to improve our websites, our mobile applications, and our products, or it may be reviewed and discarded.
Our websites and our mobile applications contain links to third party websites. HTDNET is not responsible for the privacy practices or the content of such sites. We encourage you to carefully read the privacy statement of any website you visit.
For domain name registrations, you may elect to have “Privacy” or “Domain Security” enabled which will limit the amount of data publicly searchable on the WHOIS database.
We use security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). The information is not stored on our own servers and will be transmitted via SSL to Authorize.net or Intuit based upon how you are making payment. The information is then tokenized to obscure and protect your data by linking your account with us to the Authorize.net (CIM) gateway.
We follow generally accepted standards to protect the information transferred to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your information, you can contact us at [email protected]. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Third Party Service Providers
We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes. If you feel your information has been misused please call or e-mail us immediately.
We use a tool called “Google Analytics” to collect information about use of our websites, such as how often users visit the site, what pages they visit when they do so, and what other sites they used prior to coming to our website. Google Analytics collects only the IP address assigned to you on the date you visit our website, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.
We use the information received from Google Analytics only to improve services on our websites. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Supplementation of Information
We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us information about others, or if others give us information about you, we will only use that information for the specific reason for which it was provided to us.
Examples of the types of information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include information from our strategic partners, service providers, or the United States Postal Service. We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
From time to time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request information from you. Participation in these contests or surveys is completely voluntary, and you have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address) and demographic information (such as zip code). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our websites.
We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using information about our users for any other purpose. We will not share the information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
“Do Not Track” Signals
Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit (www.allaboutdnt.com).
HTDNET may display targeted, or interest-based, offers to our customers based on the products currently owned by the customer. These offers will display as varying product banners. There is no personal or geolocation information collected within these product banners to build a profile about your activities or that is shared with third party advertising companies.
We also partner with third parties to manage our advertising on other websites. Our third party partners may use technologies such as cookies to gather information about your activities on our websites and other websites in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.
If a user elects to use our referral service to inform a friend about our websites or mobile applications, we ask the user for the friend’s name and email address. HTDNET will automatically send the friend a one-time email inviting them to visit our websites. HTDNET stores this information for the sole purpose of sending this one-time email. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected].
What Happens to My Information if I Terminate My HTDNET Account?
When your HTDNET account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant HTDNET databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database(s) entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.
Updating Your Information
You may alter or update your account information or opt out of receiving communications from us and our partners at any time by calling or e-mailing us for assistance.
Please note, where your personal information is reasonably necessary for the provisioning of the products or services you have purchased, or for the operation of our network, the collection, use and disclosure of personal information is required, and you cannot opt-out or delete the information without terminating your products/services. If your personal information is not reasonably necessary for the provisioning of the services you have requested or the operation of our network, you will have the choice to withdraw your consent by opting out. For example, where you have provided express consent for the use of specific product or services for marketing purposes, you can opt-out later on as you like. Similarly, you can opt-out of your personal information being used for a variety of marketing communications by us, including telemarketing or addressed marketing mail, or commercial electronic messages like emails and SMS messages, at any time by calling or e-mailing us for support.
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, information about you. You may access, correct, or request deletion of your information by contacting us at any of the addresses below:
- Access your Account online [*Note that this is not an option for deactivation]
- You may send mail to HTDNET at the following postal address:
4712 Dumfries Road, Catlett, VA 20119
- You may call us at: (540) 905-8111
- You may send an email to [email protected]
To deactivate your account, please contact our support team for the fastest service at (540) 905-8111. We have the following options for changing, terminating, and modifying your account information or contact preferences.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.
Changes in Our Practices
Contacting Our Office
4712 Dumfries Road
Catlett, VA 20119